Refund policy
Return & Refund Policy
Effective Date: February 8, 2026
At NHXIII, we take pride in delivering high-quality apparel. If you are not completely satisfied with your purchase, we’re here to help.
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
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Items must be unused, unworn, unwashed, and in original condition
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Must include original tags and packaging
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Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
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Clearance or sale items
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Gift cards
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Customized or limited-edition items
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Items showing signs of wear, washing, or damage
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need to exchange your item, contact us at nhonethree@gmail.com within 48 hours of delivery.
Refunds
Once your return is received and inspected:
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You will be notified of approval or rejection
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Approved refunds will be processed back to your original payment method
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Please allow 5–10 business days for the refund to appear
Shipping Costs
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Customers are responsible for return shipping costs
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Shipping fees are non-refundable
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If your return is approved, return shipping will be deducted from your refund (if applicable)
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please email us within 48 hours of delivery with:
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Order number
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Clear photos of the issue
We will fix the issue as quickly as possible.
Return Instructions
To start a return, contact us at:
nhonethree@gmail.com
Please do not send returns without contacting us first.
Contact Us
For questions regarding returns, email:
nhonethree@gmail.com